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ONLINE STORE RETURN POLICY

At Gold’s Gym DC Metro, we want you to be completely satisfied with your online purchase. If you’re not happy with your item purchased online, we’re here to make it right! Please review our return policy below.

 

NOTE: This policy DOES NOT cover purchases made in-store. All items purchased in-store are final and no returns will be accepted. 

 

Returns 

  • Eligibility: Items must be returned within 14 days of the delivery date. 

  • Condition: All returned items must be in new, unworn, unwashed condition with original tags and packaging intact. 

 

Exchange Policy 

If you need a different size, color, or style, we offer free exchanges for eligible items. Please contact us to initiate the process. 

 

Return Process 

  • Email us at shop@goldsgymdcmetro.com with your order number, item details, and reason for the return. 

  • We’ll provide you with a return authorization number (RAN) and instructions. 

  • Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end (e.g., wrong item or defective product). 

 

Refunds 

  • Refunds will be issued to your original payment method within 7 business days of receiving your return. 

  • Original shipping costs are non-refundable unless the return is due to our error. 

 

Damaged or Defective Items 

If you receive a damaged or defective item, please notify us within 7 days of delivery. We’ll replace the item or issue a refund at no additional cost. 

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Contact Us 

If you have any questions or need assistance, please contact us at shop@goldsgymdcmetro.com.

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Thank you for shopping with us! 

ONLINE STORE SHIPPING POLICY

Thank you for shopping with us! Below, you’ll find everything you need to know about our shipping process. 

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NOTE: This policy DOES NOT cover purchases made in-store. All items purchased in-store are final and no returns will be accepted. 

 

Shipping Areas 

We currently ship within the United States only (including Alaska and Hawaii). Unfortunately, we do not offer international shipping at this time. 

 

Processing Times 

  • Orders are processed and shipped within 3-5 business days of purchase. 

  • Orders placed on weekends or holidays will be processed on the next business day. 

 

Shipping Options & Rates 

We offer the following shipping methods: 

  • Standard Shipping: $5.99 - Delivery Time: 3–5 business days 

 

Order Tracking 

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your package’s journey. 

 

Lost or Delayed Shipments 

  • For lost shipments marked as delivered by the carrier, please notify us within 7 days of the delivery date so we can assist you in filing a claim. 

 

Incorrect or Undeliverable Addresses 

Please ensure your shipping address is accurate at checkout. We are not responsible for packages shipped to incorrect or undeliverable addresses. If a package is returned to us due to an address issue, we’ll contact you to arrange reshipping (additional shipping charges may apply). 

 

Contact Us 

If you have any questions about our shipping policy, feel free to reach out at shop@goldsgymdcmetro.com.

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We appreciate your business and look forward to delivering your Gold’s Gym apparel straight to your door! 

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